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Sales & Customer Experience Training

Sales & Customer Experience

Managing a Customer Service Team

2 day

This workshop is aimed at customer service managers, supervisors and team leaders who are looking to develop themselves and their team members to deliver an excellent level of customer service that provides a great experience for their customers.

Course Objectives

By the end of this course you will be able to:

  • Understand your role and accountabilities as a customer service manager
  • Build a customer-focused culture within your team
  • Understand how to overcome communication barriers between team members and customers
  • Handle difficult situations and people in an effective and friendly way
  • Lead, manage and motivate the team to achieve higher standards of customer service
  • Understand the power of coaching your team members to help them to deliver great service
  • Enhance the effectiveness and overall performance of the team in order to meet targets and achieve task orientated goals

  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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