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Sales & Customer Experience Training

Sales & Customer Experience

Fundamentals of Customer Experience

2 day

This workshop is aimed at staff that have been working in a service industry for a period of time and would like to enhance and develop their skills and behaviours to delivering great service. The course can also act as a refresher.

Course Objectives

By the end of this course you will be able to:

  • Define what great service is
  • Explore and understand what has happened in the customer service arena over the past decades
  • Define what service could look like in your organisation
  • Understand what it is that the customer really needs
  • Be able to articulate what the customer service cycle looks like in your organisation
  • Be able to identify where the problem areas are within your organisation
  • Put a plan in place to correct those errors

  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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