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Sales & Customer Experience Training

Sales & Customer Experience

Extraordinary Client-Centred Selling

2 day

It is during challenging times that sales professionals require new ideas, reinvigorated approaches and quicker results. This programme is designed to uniquely achieve this for you and your business.

Skills Practice throughout and Personalised Action Plans to ensure learning is transferred back to the workplace with immediate effect.

Course Objectives

When you complete this programme:

  • New clients will say "This is what I want!"
  • Existing clients will be keen to demonstrate their loyalty to you and your organisation
  • Sales flow more freely, especially in challenging times! 
  • You will be consciously more competent
  • You will close sales more readily now!
  • Clients will listen and act upon your suggestions
  • You will have improved selling skills and stronger, longer-term client relationships and critically you will have the core skillset to deliver consistent levels of results, whilst your competition are left treading water

Course Agenda

  1. Introduction to Customer-Driven Selling
  2. The Essentials of Communication and an introduction to NLP in the selling world
  3. Your Communication ‘Filter’ Profile – what it means to your approach with clients and how to flex your style for maximum results
  4. Your Sales Process – a structure for consistent success to include appointment making and getting in front of decision makers
  5. Critical questioning skills to identify your client’s ‘Map of the World’ using innovative tried and tested ‘4C’ approach
  6. Identifying client buying signals and tailoring our message and our ‘Unique Selling Points’ so we stand out from the crowd
  7. Answering Questions and Doubts
  8. Closing the deal confidently, cementing the sale and getting the ‘Yes’

Business Needs

Improved Sales Performance

Knowledge Level

New to sales professionals, existing sales professionals who require a ‘fresh’ approach to the role, existing sales professionals requiring international industry standard sales training.

Recommended Reading

7 Habits of Highly Effective People - Stephen Covey NLP at Work - Sue Knight

Other Info

Having completed this ‘Core’ programme, we would suggest the sales professional attends the ‘Advanced Extraordinary Client-Centred Selling’ programme and the ‘Successful Account Management in Practice’ programme, dependent on their role and after a period of time in the field, practicing their new found skills.
  • Course Dates & Locations

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  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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