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Sales & Customer Experience Training

Sales & Customer Experience

Complaint Handling - Non Regulated

1 day

This one day complaint handling training day is aimed at staff who are likely to be interacting with customers regularly. This contact could be face to face, telephone, e-mail, or letter.

Course Objectives

At the end of this workshop, delegates will be able to:

  • Identify why customers complain
  • Gather all the facts relevant to the complaint
  • Manage the emotions of the complainant
  • Control their own reactions to aggressive behaviour
  • Offer effective alternatives
  • Gain agreement and support
  • Consider the reason for the complaint and its solution

  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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