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Sales & Customer Experience Training Courses

Customer Experience Training, Sales & Complaints Handling

Sales & Customer Experience Training Courses

Account Management

The workshop gives you the account planning process to expand your business, skills and techniques to drive you forward and develop the most successful partnerships with your clients.

No dates available


Advanced Extraordinary Client-Centred Selling

A dynamic high tempo learning experience enabling “experienced” professional sales people to take their sales and relationship management skills to an advanced level, thus optimising results from their clients in challenging markets.

No dates available


Complaint Handling - Non Regulated

This one day complaint handling training day is aimed at staff who are likely to be interacting with customers regularly. This contact could be face to face, telephone, e-mail, or letter.

No dates available


Complaint Handling - Regulated

This is a two day face to face workshop paired with pre course e learning/workbook activity aimed at both front line and back office staff who undertake a complaint handling function within a FSA regulated environment.

No dates available


Customer Care

The overall aim of the workshop is to introduce the participants to the benefits of a quality customer service culture and to provide them with the necessary skills to introduce and maintain a level of customer service which exceeds customer expectations and adds value to customer relationships.

No dates available


Developing World Class Customer Relationships - Part 1

An insightful two day programme which provides delegates with an introduction to the psychology behind selling. To gain the maximum benefit from this programme delegates will need to complete the pre course questionnaire prior to attending the programme.

The skills from this programme can then be enhanced by attending our ‘Developing World Class Customer Relationships - Part 2’ programme.
 

No dates available


Developing World Class Customer Relationships - Part 2

An insightful two day programme which builds on the content of our ‘Developing World Class Relationships - Part 1’ programme. It explores in more depth the psychology behind selling and also includes some tips to gain ‘raving fans’ as customers.

Delegates must have attended part 1 of this programme before attending part 2, and will need to bring with them their notes and workbook from the programme together with their experiences of putting it into practice!
 

No dates available


Extraordinary Client-Centred Selling

A dynamic learning experience enabling professional sales people to connect with their clients for maximum results in challenging markets.

No dates available


Fundamentals of Customer Experience

This workshop is aimed at staff that have been working in a service industry for a period of time and would like to enhance and develop their skills and behaviours to delivering great service. The course can also act as a refresher.

No dates available


Leading and Coaching Sales Teams to Success

A dynamic learning experience enabling sales leaders and coaches to motivate and support each of their team members to consistently lift sales performance.

No dates available


Managing a Customer Service Team

This workshop is aimed at customer service managers, supervisors and team leaders who are looking to develop themselves and their team members to deliver an excellent level of customer service that provides a great experience for their customers.

No dates available


Sales Skills for Non Sales People

This course is aimed at anyone looking to understand the psychology of selling and what selling means to them in a non sales role. It has been developed to enable organizations and individuals to understand what sales means within their organization.

No dates available


Selling Face to Face

This programme enables participants to understand the importance of solid preparation and how to put it into practice whilst maintaining control and projecting a professional image of the company, the product and the service. 

No dates available


Solution Selling

This workshop will enable delegates to analyse where they currently are and look at ways of developing where they want /need to be.

No dates available


Successful Account Management in Practice

A dynamic high tempo learning experience enabling professional account managers to take their sales and relationship management skills to the next level, thus optimising results from their existing clients in challenging markets.

No dates available

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