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Personal & Team Development Training

Personal & Team Development

Using Counselling Skills in the Workplace

1 day

This one day workshop is an excellent beginning for improving communication and reducing potential conflict.

Course Objectives

  • Clarify the difference between coaching and counselling skills
  • To identify the qualities and personal attributes of skilled communicators
  • Identify potential ethical conflicts when having sensitive conversations
  • Assess the boundaries necessary when supporting individuals
  • Apply the use of key counselling skills

Course Agenda

  • Welcome and introductions
  • Identify the difference between counseling, counseling skills and coaching
  • Identify the key counselling skills required for effective communication
  • Review the conflicts that can occur between individual roles and responsibilities
  • Lunch
  • Assess the need for confidentiality and setting boundaries
  • When to refer on
  • Skills in practice: Observation, Body Language, Congruence and Empathy

Business Needs

Effective Communication, Managing Difficult Conversations, Discipline and Grievance, Managing Performance, Managing Sickness and Absence, Completeing Stress Risk Assessments, Managing Conflict

Recommended Reading

The Skilled Helper, Brookes/Cole, California - Gerard Egan Person Centred Counselling in Action, Sage, London - D Mearns and B Thorn

Other Info

Suggested follow-up courses: Managing Conflict in the Workplace and Stress Risk Assessment for Managers
  • Course Dates & Locations

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  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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