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Personal & Team Development Training

Personal & Team Development

Telephone Techniques

2 day

Knowledge of how to select the most appropriate communication style to handle difficult callers and achieve the best outcome for the situation will be covered plus the ability to control a conversation with confidence whilst effectively dealing with the callers needs.

Course Objectives

By the end of the workshop participants will be able to:

  • Introduction and Objectives
  • Learn Why Positive First Impressions are Vital
  • Discover the Secrets of Projecting the Right Image
  • Understand the skills of communication: Part One
  • Understand the skills of communication: Part Two
  • Discover How to Handle Complaints Successfully
  • Find Out How to Recognise Customer and Caller Types

  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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