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Personal & Team Development Training

Personal & Team Development

Managing Conflict in the Workplace

1 day

This one day workshop will enable you to increase your confidence and skills when faced with managing conflict with colleagues, your team or manager.

Course Objectives

  • Identify individual responses to conflict
  • Assess conflict management styles
  • Develop strategies to manage conflict
  • Managing the conversation – 4 R Technique

Course Agenda

  • What is conflict?
  • Outcomes of conflict?
  • Behaviour and its impact
  • Conflict styles
  • Managing the situation
  • Power of Language

Recommended Reading

Assertiveness at Work - K & K Back Improving Relations at Work - Elwood N Chapman Vital Conversations - Alec Grimsley Conflict Management - Thomas Kilman Managing Disagreement Constructively - Herbert S Kindler 30 Minutes To Deal with Difficult People - Valerie Sutherland and Cary Cooper Difficult People - Barry Winbolt

Other Info

Suggested follow-up course: Managing Pressure and Developing Resilience
  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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