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Personal & Team Development Training

Personal & Team Development

Lone Working and Staying Safe

Duration
1 day

Delegates will be able to understand the importance of dynamic risk assessment when assessing lone working risks alongside ensuring that effective incident reporting, policies and procedures are in place to support staff and colleagues. Together with effective tools and techniques to calm and de-escalate front line conflict and aggression.

Course Objectives

  • Assess workplace risks to personal safety
  • Assess risks when out and about: on foot, by car, taxi/minicab, train, bus, staying in hotels, out on visits to business or home premises
  • Identify strategies to minimise risks to personal safety in the workplace and whilst travelling
  • Be aware of individual and team responsibilities for maintaining safety at work
  • Assess own personal responses to anger and aggression
  • Identify the importance of effective policies, procedures and reporting of incidents of relating to aggression/violence
     

Course Agenda

  • Welcome and Introductions
  • Employee/Employer Roles and Responsibilities
  • The importance of reporting Incidents and Near Misses
  • Assessing your working day: Lone working on/off Site, visiting other people’s homes/businesses, travelling  in the community
  • Assessing Strategies to avoid, reduce or manage,  personal safety risks at work
  • Reading the Signs of Aggression – Violent Behaviour Cycle 
  • Lunch
  • Managing our responses to aggression and the impact of  the fight and flight response to danger   
  • Using positive body language to minimise risk – positioning, use of words and tone of voice 
  • Applying effective calming and de-escalation techniques when managing difficult situations
  • The importance of aftercare post incident – what needs to be in place              
  • End of Workshop

Business Needs

Managing aggression, calming and de-escalation skills, conflict management, assertiveness

Recommended Reading

Managing Anger at Work - Mary Hartley, Sheldon Press, London Assertiveness at Work 3rd Edition - K & K Back, McGraw Hill, London Difficult People, A Guide to Handling Difficult Behaviour - Barry Winbolt, ISR Publishing, Seaford

Other Info

Suggested follow-up courses: Managing Pressure and Developing Resilience & Assertiveness and Self Esteem
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  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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