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Personal & Team Development Training

Personal & Team Development

Assertiveness and Self Esteem

1 day

Identifying what stops us being assertive in certain situations and how this links to our level of self esteem. What we can do to become more confident and assertive in future. 

Course Objectives

  • Identifying what assertiveness is
  • Assess the effects of different behaviours – verbal and non verbal
  • Review how our level of self esteem will affect the ability to be assertive
  • State how to be assertive and use practical examples on a daily basis

Course Agenda

  • Welcome and Introductions
  • Our behaviour and its effects:- aggressive, assertive and passive
  • Verbal and non verbal elements of  behaviour
  • What stops us being assertive?
  • Lunch
  • Self Esteem and its effects on assertiveness
  • Rights and responsibilities
  • Assertiveness – how to be assertive
  • Saying no appropriately
  • Assertiveness and tomorrow – planning the way forward

Business Needs

Assertiveness, Confidence, Self Esteem, Managing Conflict, Managing Aggression

Recommended Reading

Assertiveness at Work (3rd Ed) Bell & Bain, Glasgow - K Back & Back Overcoming Low Self-Esteem, Robinson, London - M Fennell Bully in Sight, Success Unlimited, Oxfordshire - T Field Managing Anger at Work, Overcoming Common Problems, Sheldon Press, London - M Hartley Calm Down How to cope with frustration and anger, Sheldon Press, London - Dr. P Hauck Self Esteem, Thorsons, London - G Lindenfield

Other Info

Suggested follow-up courses: Managing Conflict in the Workplace and Managing Pressure and Developing Resilience
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  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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