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Management & Leadership Training

Management & Leadership

Innovation and Creativity

Duration
2 day

The style of this workshop is practical and participative with a predominance of exercises, role plays, and practical case studies to make the learning interactive and enjoyable.

Course Objectives

By the end of the programme, participants will be able to:

  • Use proven creative thinking techniques to help improve their business decisions
  • Use learning theory to improve the way they coach and develop their staff
  • Apply practical problem-solving strategies and methods to diagnose, communicate and resolve business issues more effectively

Course Agenda

Session One

Introduction to the Course

  • • Introduction and Course objectives
  • • Why banks often fail to capitalise on creative potential
  • • Key definitions – creative thinking versus problem solving
  • • Debrief of pre-course reading

Creative Thinking (A): Participants face their first creative challenge. What skills will they need to develop through the course?

Session Two

Fundamentals of Creativity

  • How and why does creative thinking occur?
  • Examples
  • Different types of creativity: innocence - experience - release - motivation - judgement - madness - mistakes - lateral thinking
  • Logical versus visual thinking
  • How we rationalise the creative in order to control it
  • Releasing the creative impulse

Left-brain, right-brain: Participants explore the difference between logical and visual thinking through a series of exercises and challenges.

Session Three

Lateral Thinking

  • Why creative people are often rigid in their approach to the thinking process
  • Lateral thinking as a process - not a description of a result
  • What are mistakes? How should your organisation deal with them? How to ‘break out of the box’

Creative Thinking: This challenge extends beyond the training room. Can participants harness their lateral thinking to achieve the impossible?

Session Four

Isolating Problems

  • Diagnosis and the importance of underlying patterns
  • Cause and coincidence in problem solving
  • Different types of causes – proximate and root

Problem Solving (A): Participants are asked to diagnose an everyday banking scenario with potentially difficult consequences.

Session Five

Communicating the Problem

  • • Overcoming barriers to effective communication
  • • Getting the right message – active listening spot test
  • • Using matrices to solve problems

Problem Solving (B): Excellent organisation and communication skills will be required of the winning team in this timed, competitive exercise. A comprehensive debrief will focus on communication problems encountered while working in the Bank.

Session Six

Generating Solutions

  • The Myth of the Right Answer
  • When to use the quick fix and when to avoid it
  • Mind-mapping – a tool for practical problem solving
  • How to choose between alternatives

Problem Solving (C): Participants are asked to generate several solutions to an interesting business problem and work out the feasibility of each.

Course Review and Evaluation


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