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Management & Leadership Training

Management & Leadership

Developing and Managing Business and Account Relationships

2 day

The best business relationships are based on mutual trust and a shared interest in the clients business. This course shows how to apply a number of analysis and planning tools and develops the essential skills for deepening levels of trust and understanding that lead to long term, mutually beneficial business relationships.

Course Objectives

To develop expert business relationship building skills using a set of tools to analyse, plan and execute an effective approach to business relationship building.

Course Agenda

  • The Role of Relationship Management
  • The Customers Perception
  • Building the Relationships
  • SWOT Analysis
  • Prioritising Opportunities
  • Relationship Management as a Process
  • Managing Relationships
  • Standing in their shoes
  • Influencing and Decision Making
  • Customer Politics
  • Action Plans

  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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