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Management & Leadership Training

Management & Leadership

Conflict Management

Variable day

People who would benefit from improving their ability to handle conflict in day to day situations. It is particularly beneficial for managers who may be facing conflict situations for the first time.

Course Objectives

At the end of this event, delegates will be able to:

  • Identify some causes of conflicts
  • Create options to provide space for conflict resolution
  • Describe choices available in a conflict situation
  • Create options for resolving conflict situations
  • Describe options for ongoing conflict management

Course Agenda

Conflict and Perception

  • We see the world as we are, not, as it is

Exercise to demonstrate this.

Putting the conflict on hold

  • Stopping the immediate conflict
  • Create a space for dialogue

How we experience conflict internally

  • Internal reactions to conflict

Exercise to evaluate.

Choices in Conflict

  • 5 choices we can make in a conflict situation
  • Examples of the 5 choices we can make

Self Assessment of choices.

Separate the People and the Problem

  • Strategies to separate the people from the problem
  • Strategies to keep the people and the problem separate

Finding the cause of the conflict

  • Resolving the conflict based on interests not demands
  • Objective criteria to evaluate conflict resolution

Resolving conflict

  • Agreeing to objective standards
  • Maintaining objective standards
  • Mechanisms to ensure the conflict remains resolved
  • Plans to mitigate future potential conflicts

  • Course Dates & Locations

Can't find a course date and location good for you? Let us know!

  • In-house Training

Run this course in house and tailored to your requirements.

Call +44 (0) 500 734 734 or enquire online.

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