DAY 1
Session One - Introduction
The objective of this session is to help participants feel comfortable and to define what they want from the programme.
This covers:
- Introductions
- Programme overview
- Individual objectives and expectations
- Setting a context for raising levels of self-awareness
- Some background on E.I.
Session Two - Defining Emotional Intelligence
In this session we define what is meant by the term E.I. and explore:
- How it is applied in practical terms
- Why , when and how it can be used
- Who needs to include E.I. in their professional and personal practice
Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers apart from the average. The higher the level of a job's complexity and authority, the greater the impact of outstanding performance on the bottom-line.
Session Three - Personal Style
Participants use a simple profiling tool to determine areas for development in five domains:
- Self-awareness
- Emotion management
- Self motivation
- Relationship management
- Emotional coaching
Session Four - How to use the five domains
In this session participants explore what it takes to raise their internal awareness levels and what may prevent them from being clear about how they feel in response to the circumstances of their lives. We examine the difference between:
‘intrapersonal’ E.I.
- Self-Awareness – clearly noticing what’s happening within myself
- Emotion management – managing my state consciously, taking responsibility
- Self motivation – utilising my Will in order to change any negative patterns or behaviour
And interpersonal E.I.
- Relationship management – keeping my relationships ‘clean’
- Emotional coaching – as a result of my own practice, helping others to ‘move on’
Session Five - Communicating with E.I.
Effectiveness in communication is one of the prime skills E.I. practitioners need to demonstrate consistently. Participants experience the problems of effective communication. They will be offered feedback on their impact and through coaching become more aware of how to achieve the clarity and impact they desire.
We explore:
- Creating a powerful context
- Interference in communication
- Verbal communication skills
- Getting ‘buy-in’ to your ideas
- Questioning skills – intelligent questions
- Creating impact – what is the impact you wish to create?
- Conscious and gracious feedback that grasps the nettle
Session Six - Key Principles
We examine key principles and explore their practical application:
1. Mind and body are one system
2. Emotion influences perception and learning, and vice versa
3. Emotions are valuable information
4. Learning and change happen at the unconscious level
5. Quality of attention transforms emotions
Session Seven - Emotional Literacy
Participants are given further time to practise their emotional literacy. The purpose for developing our emotional literacy is to precisely identify and communicate our feelings. When we do this we are helping nature fulfil its design for our feelings. Sometimes just by naming a feeling, we begin to actually feel the feeling. It is as if by naming it we give the brain permission to access the emotional part of the brain. This step of identifying the feeling by name is essential to a high development of one's innate emotional processing abilities.
Session Eight - Dealing with Emotion & Letting Go of the Past
Participants explore where they may be hanging on to previous emotional experiences and how these may still be influencing current behaviours and
circumstances.
They examine:
- Managing negative emotions
- Dealing with conflict
- Remaining present in the NOW
Session Nine – Planning, Review and Close
This final session will enable the participants to review the day and complete their action plans to help them transfer what they have learned back to their
workplace situations.
