Trainers

Ms Jocelyn Hughes

Senior Consultant

Having enjoyed a successful career in Training Management within blue chip organisations, she began working as a freelance consultant in 1998. A published author of “Contact Centre Management” with Echelon Publishing, she continues to deliver a varied range of programmes and assignments to a wide range of clients.

In addition to organisation development, Jocelyn is an experienced consultant in business matters such as process re-engineering, change management, psychometrics, competency-based framework design and work practices. She has assisted a number of clients to review, restructure and reinvest best practice working methods.

Jocelyn has over 25 years of experience of design and delivery of learning and development and assessment. The range of subjects covered is vast due to her ability to design and deliver bespoke programmes. She works in all media forms and has project managed an e-learning product programme and produced video distance learning programmes.